1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our Services.
Information you provide:
- Name and contact information (email address)
- Payment information (processed securely by our payment partner; we do not store full card details)
- Account credentials and preferences
- Support communications and feedback
Information collected automatically:
- Usage data: server metrics, deployment logs, API requests
- Technical data: IP address, browser type, operating system
- Device and connection information
- Cookies and similar tracking technologies (see Section 7)
We do not collect sensitive personal information such as racial origin, political opinions, religious beliefs, health data, or biometric information.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Manage your account, process transactions, and send invoices
- Send transactional emails only: account verification, password resets, service alerts, billing notices, and two-factor authentication codes
- Monitor and prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage patterns to optimize performance and reliability
We do not use your personal information for marketing, advertising, or promotional purposes. You will never receive unsolicited newsletters or promotional emails from Codeline.
3. Email Communications
Codeline sends email communications strictly for transactional and service-related purposes. These include:
- Account verification and welcome messages
- Password reset and security notifications
- Invoice receipts and payment confirmations
- Service status updates, maintenance notices, and outage alerts
- Two-factor authentication (2FA) codes
- Important policy or Terms updates
You cannot opt out of these essential communications while your account is active, as they are necessary for the operation and security of your Services. However, you may:
- Update your email preferences in your account dashboard
- Close your account to stop all communications
- Mark non-critical notifications as "read" to reduce inbox clutter
We do not send marketing newsletters, promotional offers, or third-party advertisements via email.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
Service Providers:
- Amazon Web Services (AWS): Our infrastructure partner for hosting and data storage. AWS processes data under strict confidentiality and security obligations.
- Payment Processors: Stripe or other PCI-DSS compliant providers handle payment transactions. We receive only tokenized confirmation, not full card details.
- Email Delivery: Transactional email services (e.g., AWS SES) to deliver essential account communications.
Legal Requirements:
We may disclose information if required by law, subpoena, or governmental request, or to protect the rights, property, or safety of Codeline, our users, or the public.
All third-party partners are contractually required to protect your data and use it only for the purposes we specify.
5. Data Retention
We retain your personal information only as long as necessary to:
- Provide Services to you and maintain your account
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
After account closure, we retain minimal data (e.g., email, transaction history) for up to 7 years to comply with tax and financial regulations. All other personal data is securely deleted or anonymized within 90 days of closure.
Server logs and usage metrics may be retained in anonymized form for infrastructure optimization and security analysis.
6. Security Measures
We implement industry-standard technical and organizational measures to protect your information, including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits, penetration testing, and vulnerability scanning
- Access controls, multi-factor authentication, and principle of least privilege
- Network firewalls, DDoS mitigation, and intrusion detection systems
- Employee training and strict confidentiality agreements
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
If we become aware of a security incident affecting your personal data, we will notify you and relevant authorities as required by applicable law.
7. Cookies
We use cookies and similar technologies to:
- Authenticate your session and maintain account security
- Remember preferences (e.g., theme, region)
- Analyze service performance and detect errors
- Prevent fraud and abuse
These cookies are strictly necessary for the operation of our Services. We do not use advertising cookies, tracking pixels, or third-party analytics for marketing purposes.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair account functionality.
8. User Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access: Request a copy of the personal data we hold about you
- Correction: Update inaccurate or incomplete information via your dashboard or by contacting us
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection/Restriction: Limit certain processing activities where applicable
To exercise these rights, contact us at support@codeline.biz.id. We will respond within 30 days and may require verification of your identity.
You also have the right to lodge a complaint with a data protection authority in your jurisdiction.
9. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do:
- We will post the updated policy on this page with a revised "Last updated" date
- For material changes, we will notify you via email at least 14 days before they take effect
- Your continued use of Codeline after changes become effective constitutes acceptance of the updated policy
We encourage you to review this page periodically for the latest information on our privacy practices.
10. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
For data protection inquiries in the European Economic Area, you may also contact our representative at privacy@codeline.biz.id.